01:42duration 1 minute 42 seconds
MKT 878 - Module 5 Introduction
From Broad LXD Team
02:02duration 2 minutes 2 seconds
MKT 878 - Module 4 Introduction
00:50duration 50 seconds
MKT 878 - Module 3 Introduction
01:22duration 1 minute 22 seconds
MKT 878 - Module 2 Introduction
03:02duration 3 minutes 2 seconds
MKT 878 - Module 1 Introduction
03:42duration 3 minutes 42 seconds
Customer Centric Vision
07:43duration 7 minutes 43 seconds
Assessing CX Maturity
20:29duration 20 minutes 29 seconds
A Team Based Approach to CX Governance
07:22duration 7 minutes 22 seconds
Brand Alignment
08:51duration 8 minutes 51 seconds
The Customer Quotient and Brand Authenticity
12:25duration 12 minutes 25 seconds
Dimensions of Brand Authenticity
04:25duration 4 minutes 25 seconds
The Services Marketing Triangle
09:49duration 9 minutes 49 seconds
Employee Engagement and Communication
04:07duration 4 minutes 7 seconds
The Multidimentionality of Employee Engagement
10:28duration 10 minutes 28 seconds
The Five Practices of Exemplary Leadership
Public, Restricted